Due to several detours on the way to my appointment, I was 5 minutes late, however, I was treated courteously and was ushered in to see the PA fairly quickly. The PA, whom I specifically made the appointment with, listened attentively to me, asked questions, and took copious notes. Before I left, I had a prescription and a date for two procedures. The person who scheduled the future appointment was very efficient and friendly, and explained everything in full. If you are searching for a gastroenterologist, Digestive Health Institute is the place to go. I've been there several times and it's always been a positive experience. Also, it's easy to get to--except for the several detours I encountered the day I went!